Kriss-Com will perform the work agreed
with the Client in professional manner using every care to accomplish
a satisfactory service.
The Contractor offers
standard (for general issues), next day and up to 6 hourís
response time for emergencies and business stoppage circumstances.
Kriss-Com will not
be liable for any data loss, hardware failure or software
corruption not caused by our engineers.
- On-Site engineers
can be called out at any time during working hours with
the minimum call out time being 1 hour.
- Our telephone support
is for a minimum time of 1/4 of an hour.
- Our remote server
access is for a minimum time of 1/2 of an hour.
- The Contractor
shall invoice the Client for services provided monthly.
- The Client must
pay within 14 days after the Contractor provided a service.
- The Client shall
not pay money directly to any personnel sent to the Client
by the Contractor, as all money must be paid to the Contractor
by cheque or through the contractorís bank account.
- For one-off services
the Client must pay directly to the engineer. Alternative
payments must be prearranged.
If you would
like to book before 8am or after 6.30pm, the price will
be 15% higher than the quoted price.
outside London Tube Zone 6 a traveling charge of £20 will
be added (up to 40 miles beyond zone 6) destinations beyond
this will be priced separately.
Car park and
congestion charge will apply if there are any.
If no arrangement
has been made and for no reason payment is delayed more
than 14 days, there will be 2% penalty charge per day.
or represented by our bank will incur an administration
charge of £25 per transaction.
The Client may cancel/re-schedule
a repair/maintenance visit by giving at least 24 hours notice.
If not notified on time we will charge a cancellation fee
of £40 for the booked service.
Please note that
when ordering a new custom built computer you will be liable
to pay the full cancellation fee £40 if you cancel more
than 24 hours after the initial order.
the right to make any changes to any part of these terms and
conditions. By ordering service by telephone, e-mail, fax
or website the Client is agreeing to be bound by Kriss-Comís
terms and conditions.